Trouble-Shooting


 

If you encounter problems when running Enigma, please check the following list of Questions and Answers. There’s a good chance you can save yourself a call to our technical support team.

 

Q.      Can I use Enigma with me UC33?

A.      No, I'm afraid not. Enigma is only compatible with the UC33e. Evolution do offer upgrades for UC33 users. For more information, visit the website at http://www.evolution.co.uk.

 

Q.      I own a device that is manufactured by a company other than M-Audio. Will it be compatible with Enigma?

 

A.      Enigma is only compatible with M-Audio or Evolution products.

 

Q.      I have connected my M-Audio device but I can't see it in the Bank list. What should I check?

 

A1.      First thing is to double-check the controller is plugged in and switched on. If it is, click on the 'refresh' button.

 

Q      Enigma informs me it is sending data to my M-Audio device, but the Device does not receive this data.

 

A1.      The device indicates it is receiving or sending data Sys Ex data to Enigma by flashing 'SYS' on the LCD display. If you are seeing this, then remember you have to recall a preset (if your device has presets) to see the data you have sent from Enigma on the device.

 

A2.      If your device has an LCD display and you do not see 'SYS' flashing on your device, the data transfer is not working. Enigma will indicate this by informing you the communication failed. If this happens continuously, you should shut down Enigma, and unplug the USB lead of your device. Then, plug the device back in and re-start Enigma.

 

A3. If Enigma informs you that the bank is the wrong type when you try to send the data, it means you have probably created a user bank that is the wrong type. When you create a user bank, it will be set up for the bank you currently have selected in the bank list. If you want to create a UC33e bank for example, you must have a UC33e bank selected in the bank window before selecting 'New user bank'. As a rule of thumb, if you want to create a new user bank for your device, ensure the device is selected in the bank list before clicking on the new user bank button.

 

Q      I've been working with the program for a bit now and I'm afraid I might have upset some of the settings. Is there a way in which I can get back to the beginning again, as if I'd just installed it?

 

A.      There is a file called 'utils.xml' in the application support Enigma directory. If you delete this file, the program will return to its 'Factory Default Settings' as if it had just been installed. This is often a very useful way of making sure that a problem has not accidentally been caused by a setting in the program.

 

     N.B. You must close the program before deleting this file.

     (otherwise the program will write this file again on exit)

 

     The very easiest way to locate this file is to do the following:

 

     1.      Close Enigma

     2.      Select your HOME drive in the browser and locate the Library|Application Support directory

                 (a list of installed Applications should appear)

     3.      Double-click on the Enigma directory

     4.      Find the file 'utils.xml' and delete it.

     

     Enigma will now be reset. Run the program in the usual way.

 

     If you have made any changes to the 'Devices' dialog box from the 'Options' menu these will also be reset. You will need to change these settings again the first time after deleting the Settings.cfg file.

 

Q.      What are the minimum requirements to run Enigma?

 

A.      OS 10.2 (Jaguar) and above is supported.

 

Q.      Can I get more Library files?

 

A.      Any more Library files we create will be included in subsequent updates of Enigma. The updates are available at www.evolution.co.uk

 

Q.      I've looked through the whole trouble-shooting section and I can't find the answer to my problem. What should I do now?

 

A.      Contact M-Audio Technical Support.